Shipping, Return, Refund and Cancellation Policy
At Don't Be Basic, we aim to provide a smooth and satisfying shopping experience. This policy outlines our shipping timelines, return process, refund eligibility, and order cancellation terms.
1. Shipping Policy
1.1 Processing Time
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Orders are processed within 2–3 business days after payment confirmation.
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Orders placed on weekends, or public holidays will be processed on the next business day.
1.2 Delivery Time (After Dispatch)
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Metro Cities (India): 3–5 business days
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Non-Metro Cities: 5–7 business days
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Remote Areas: 7–10 business days
(Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.)
1.3 Shipping Charges
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We charge a standard shipping of ₹99 on all orders. You may use code: FREESHIP to avail free shipping on orders above ₹1000 This is subject to change.
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For COD orders a flat COD fee of ₹100 will be charged. This is subject to change.
1.4 Order Tracking
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A tracking link will be sent via email/SMS once your order is dispatched.
2. Return Policy
Instead of returns, we’ve got an exchange-only policy to cut down on waste and keep things affordable for you. We keep our margins low and pass those savings right on to you, so you get the best deal. In short, you’re helping us stay green and we’re helping you save a bit more. Let’s do this together!
You may email us at support@dontbebasic.in or call us at 9147752250 for any queries.
3. Refund Policy
All sales are final - no returns or refunds once your order is delivered. You can still cancel anytime before it ships. We run an exchange-only policy to cut down on waste and keep prices low. Instead of sneaking extra costs into product prices, we keep our margins tight and pass the savings straight to you. Every piece goes through strict quality checks for size, fit, fabric, and color, so what shows up at your door is 100% worth it.
4. Exchange Policy
If you're not happy with your purchase, we offer exchanges within 7 days of delivery date. An exchange/shipping fee of ₹99 is charged at the time of placing the exchange request.
5. Cancellation Policy
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Orders can be cancelled within 24 hours of placing the order.
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Full refund will be issued for prepaid orders.
