Shipping, Return, Refund and Cancellation Policy
At Don't Be Basic, we aim to provide a smooth and satisfying shopping experience. This policy outlines our shipping timelines, return process, refund eligibility, and order cancellation terms.
1. Shipping Policy
1.1 Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
1.2 Delivery Time
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Metro Cities (India): 3–5 business days
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Non-Metro Cities: 5–7 business days
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Remote Areas: 7–10 business days
(Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.)
1.3 Shipping Charges
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Free shipping on prepaid orders above. This is subject to change.
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For COD orders a flat COD fee of ₹49 will be charged. This is subject to change.
1.4 Order Tracking
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A tracking link will be sent via email/SMS once your order is dispatched.
2. Return Policy
2.1 Eligibility
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Returns are accepted within 7 days from the date of delivery.
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Items must be unused, unwashed, and in original packaging with tags intact.
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Certain items such as intimates, swimwear, and final sale products are not eligible for returns.
2.2 Return Process
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Email us at support@dontbebasic.in or call 9147752250 with your order ID and reason for return.
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Our customer support team will guide you on initiating the return.
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Once approved, schedule a reverse pick-up or self-ship to the address provided.
2.3 Return Shipping Cost
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For defective or wrong items, shipping charges will be borne by us.
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For other returns (e.g., change of mind, size issues), the customer bears the return shipping cost.
3. Refund Policy
3.1 Refund Method
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Refunds are processed to the original payment method or as store credit within 5–7 business days after return approval and product inspection.
3.2 Non-Refundable Cases
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Products returned in a used/damaged condition.
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Items returned after the return window.
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Items marked as non-returnable on the product page.
4. Exchange Policy
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Exchanges are subject to stock availability.
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If the desired size/style is unavailable, a refund or store credit will be offered.
5. Cancellation Policy
5.1 Before Dispatch
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Orders can be cancelled within 24 hours of placement by contacting our customer care.
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Full refund will be issued for prepaid orders.
5.2 After Dispatch
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Once shipped, orders cannot be cancelled. Customers can request a return after delivery as per our return policy.
